English
Information prior to the contractual process
This website www.petitoh.com is owned by ARROCITO INVESTMENTS (Petit Oh!) With CIF B63891659 and tax address at CARRER BERTRAN, 107 08023, BARCELONA.
The General Contract conditions regulate the distance selling relationship between Petit Oh! and the user or client, in accordance with the legal provisions, especially Law 7/1998, of April 13, on General Contract Conditions, Law 3/2014, of March 27, which modifies the text recast of the General Law for the Defense of consumers and Users The current and applicable regulations on the Protection of Personal Data, Law 7/1996, of January 15 on Retail Trade Management, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.
Petit Oh! reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through their websites, by any form admissible by law and will be mandatory during the time they are published on the website and until they are validly modified by subsequent ones. Nonetheless, Petit Oh! reserves the right to apply, in certain cases, Particular Contract Conditions in preference to these General Conditions when deemed appropriate, announcing them in a timely manner.
The purpose of the website is CLOTHING PUERICULTURE.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
You can also subscribe to the newsletter to receive offers of the aforementioned products or general information that may be of interest to you.
As a user or client, you expressly acknowledge, understand and accept the conditions of use and these general contracting conditions. In the same way, he declares to be of legal age and have the legal capacity and the necessary capacity to access Petit Oh!’s websites and hiring through them.
To purchase our products, you can go to the corresponding section of our online store.
It is essential that you register as a user of the website to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with the provisions of current and applicable regulations regarding the Protection of Personal Data, Petit Oh! informs users that the personal data collected during the registration and subsequent purchase process will be entered in a file under their responsibility, in order to process these actions by the user and manage subsequent actions derived from them. Also, Petit Oh! informs of the possibility of exercising the rights of access, rectification, cancellation and opposition by writing to the address CARRER BERTRAN, 107 08023, BARCELONA or via email info@petitoh.com.
During the purchase process you must identify yourself with the username and password provided. This data will not be public. You are responsible for dealing confidentially and responsibly with the identity and password obtained in the registry as a customer, not being able to transfer them to another. You can modify the information registered at any time, in your client area. In this same section you will have access to a history of your orders, this is only a query section but its management is allowed, and the user can delete those records that he considers are not necessary to view.
Once the purchase process is finished, the client will receive a confirmation of it by email. It is essential that during the purchase process the user indicates a valid email. If within 24 hours of the completion of the order you do not receive confirmation, contact Petit Oh! at the customer service phone +34 932 37 92 44 or by email online@petitoh.com.
All the contents of the web are in Spanish and English.The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.
Offer and validity
In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and the validity of it.
In compliance with current Petit Oh! offers information on all items for sale, their features and prices. Nonetheless, Petit Oh! reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. In this way, the products offered at any time by the web will be governed by the General Conditions of Contract in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
Essential characteristics of the products
The products offered in our online store, incorporate a photograph and the essential characteristics of it, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified.
Guarantee
All the products offered on the website enjoy the commercial guarantee of the supplier of the same. Petit Oh! It has an after-sales service, while the warranty is in force, the customer can execute it by contacting the Petit Oh! establishment, after-sales service, by email to online@petitoh.com or to the points established by the provider itself. In case of doubt, you can contact the customer service telephone number +34 932 379 244 or by email online@petitoh.com
Prices
All products indicate the sale price in Euros and include Value Added Tax (VAT).
If any other tax is applicable, this would be indicated (IGIC or IPSI).
Delivery and transportation expenses and delivery times
Petit Oh! Make national and international shipments. Shipping costs will be applied depending on the shipping area, size, weight and measurements of the product.
More information on SHIPPING AND RETURNS
Payment methods and order execution
The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:
- VISA or MASTERCARD credit card
All operations involving the transmission of personal or bank data are performed using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information you transmit travels encrypted through the network.
Likewise, the data on your credit card are entered directly on the bank's website, on the POS (Bank Point of Sale Terminal) and are not entered or registered on any Petit Oh!
When paying with a VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, thus offering more guarantees about the security of the transaction.
This form of payment is valid only on the web.
When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and re-credit entries in the accounts of the supplier and the holder will be made as soon as possible.
However, if the purchase had been effectively made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will remain forced in front of Petit Oh! to the compensation of the damages caused as a result of said cancellation.
- Wire transfer
When selecting the bank transfer you will receive, together with the confirmation of your order, an e-mail with the bank details of Petit Oh!
It is very important that when making the transfer indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the date of confirmation of the order to be able to validate it.
If you wish, you can send us the proof of the transfer by fax, or by e-mail info@petitoh.com. But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.
Remind you that the payment has to be made in EUROS and that all possible exchange and bank fees run on your own.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer always notify your bank to take charge of the commissions at source, those bank commissions and expenses corresponding to your entity. If not, Petit Oh! You could stop sending your order by not receiving the full amount.
Possible exchange and bank fees are borne by the customer.
- PayPal
It allows to send payments on the Internet in a safe and convenient way. The PayPal network relies on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information on PayPal. http://www.paypal.com
Petit Oh! undertakes to deliver the order in a maximum of 2-4 NATIONAL DAYS days, from the day following the order.
The availability of the products offered by Petit Oh! It may vary based on customer demand. Although Petit Oh! Update the stock periodically, the product requested by the customer could be sold out at that time. In case of non-execution due to unavailability, Petit Oh! At the moment he is aware of this situation, he will notify the client, by means of an email. The period of this communication will not exceed the maximum period of 30 days. Petit Oh! You can give the double option of: supplying the customer without price increase, a product of similar characteristics or of superior quality, or unless justified and demonstrable reasons by Petit Oh! Within this same period, pay the sums paid for the canceled order. In the assumption that Petit Oh! Do not make this payment within the indicated period, the buyer may claim to be paid twice the amount due, without prejudice to his right to be compensated.
Right of withdrawal, returns and claims
The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indication of the reasons.
The exercise of the right of withdrawal must be done by notification via telephone communication to +34 932 379 244, by sending an email to online@petitoh.com, by sending your letter to our postal address CARRER BERTRAN, 107 08023, BARCELONA, or through of the withdrawal form.
According to what is established in article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
RETURNS
You have the right to cancel this contract within 30 days without giving any reason.
Instructions:
To exercise the right to cancel, you must inform us (ARROCITO INVESTMENTS SL) of your decision to cancel this contract by a clear statement (, c/ Bertran 107 - Puerta negra derecha, 08023 Barcelona, España o by e-mail to: online@petitoh.com). You may use the attached model cancellation form, but it is not obligatory.
Once you have received the email and after registering your request, you have 2 return options:
1. Send us your return with the method you choose, assuming the costs.
2. For your convenience, we can activate and manage the collection of your return* for an additional cost of €5. In this case, these will always be effective at the same address where it is recorded that the first shipment was made.
The product should preferably be in its original packaging, once your return is received at our offices, the quality control will proceed to evaluate that the merchandise meets all the requirements to be eligible for reimbursement.
The refund of the amount to be returned will be effective within 10 business days.
*Option only available for the Spain Peninsula.
International returns outside the EU:
For international returns from other areas for reasons beyond the responsibility of Petit Oh! on the product, the freight will be borne by the customer.
Payment refund
The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, provided that the contrary has not been provided.
Petit Oh! You can retain the refund until you have received the product, reason for withdrawal, or until the customer delivers proof of return, depending on which condition is met first.
In case of unjustified delay by Petit Oh !, regarding the return of the sums paid, the client may claim twice the sums paid, without prejudice to the right to be compensated for the damages suffered in those that exceed That amount.
Return of the defective product.
In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, he will be entitled to the return of the product, informing Petit Oh! of the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
Petit Oh! undertakes to bear the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale.
If the client wishes to file a claim, the establishment of Petit Oh! It is located at CARRER BERTRAN, 107 08023, BARCELONA or via email online@petitoh.com
Jurisdiction
Also, Petit Oh! reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.
The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. Petit Oh! He has his domicile in BARCELONA, Spain.
TERMS AND CONDITIONS
GDPR AND LSSI-CE INFORMATION CLAUSE
In accordance with the provisions of current regulations on Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by ARROCITO INVESTMENTS (Petit Oh!) With CIF B63891659 and registered office at CARRER BERTRAN, 107 08023, BARCELONA, in order to be able to meet the commitments derived from the relationship we have with you. In compliance with current regulations, Petit Oh! informs that the data will be kept for the period strictly necessary to comply with the precepts mentioned above.
Petit Oh! informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why Petit Oh! undertakes to take all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.
In accordance with the rights conferred by current legislation on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email info@petitoh.com.
Likewise and in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, in Article 21, we also request your express consent to send you advertising of our products or promotions that we consider may be of interest to you, by email or by any other equivalent means of electronic communication.
We inform you that you can revoke at any time the consent given to the reception of commercial communications by sending an e-mail to the email address: info@petitoh.com
CLAUSE FORM RIGHT OF WITHDRAWAL
In accordance with current and applicable regulations on the Protection of Personal Data, we inform you that the data obtained from this form will be incorporated into an automated file under the responsibility of Petit Oh! in order to meet its right of withdrawal under the provisions of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws , approved by Royal Legislative Decree 1/2007, of November 16.
Likewise, you can exercise your rights of access, rectification, limitation of the treatment, deletion, portability and opposition to the processing of your personal data by writing to the address CARRER BERTRAN, 107 08023, BARCELONA.
The submission of this form implies the formalization of your right of withdrawal and, consequently, the termination of the obligation to execute the contract concluded between the parties. Once your application is processed, Petit Oh! will send you acknowledgment of receipt through the communication channel that you have indicated in the aforementioned form. We remind you that you must keep it as proof of the exercise of your right of withdrawal.