Where is my order?
When you place an order, we will send you an order confirmation email with Correos or the courier's tracking number for you to monitor the status of your order.  
You can also check your order status on our web page in Your account. 

How can I return or exchange an item bought online?
You have 30 days to return or exchange your products, provided that the items are in perfect condition, unwashed and with original tag and packaging intact.
We explain how to return or exchange an item in the RETURNS & EXCHANGES section.

Can I cancel or change my order?
To cancel or change your order you must send an email to online@petitoh.com with the order number and specify what you wish to cancel or change.  

I have a discount or promotional code, how do I use it to buy online?
Coupons and promotions do not apply to discounted products or to products part of other promotions.  You cannot use more than one coupon per order. Each promotional code is subject to its own conditions. 
To use a promotional code, you must introduce it before you finalize the purchase in your basket.

How can I pay for my purchases?
To pay for your purchases you can choose between the following paying methods: credit card, Paypal or bank transfer.

I have returned an item paid by bank transfer. How will the refund be made?
To process the refund of an order paid by bank transfer, we will contact you to request the necessary bank details.

Can I save an item I like? 
In Your account you can save your favourite items. 

I haven't received all the articles I bought. What do I do?
First of all, we apologize for the mistake. Contact us as soon as possible at online@petitoh.com specifying the order number and the missing item. 

The articles I have received are the wrong ones or are damaged. What do I do?
First of all, we apologize for the mistake. Contact us as soon as possible at online@petitoh.com specifying the order number and the incorrect or damaged article.

Are the articles in the basket reserved automatically?
The articles in the basket are not reserved.

In which countries can I buy online?
You can make a purchase from any country, but you must check to which countries we deliver and the prices in the SHIPPING AND DELIVERY section.

Can I contact Petit Oh! by phone?
Yes. You can call us during our customer services hours:  
Monday to Thursday from 10 a.m. to 2 p.m. and from 3 p.m. to 6 p.m.
Friday from 10 a.m. to 3 p.m. Telephone: +34 93 237 92 44