Shipping costs will be determined at time of purchase according to the final purchase amount and shipping destination.
Orders are shipped by Correos (Spanish postal service) or courier, depending on the shipment method you have chosen.
You can also choose to pick up your order at the store by selecting which of our stores you want us to send your order to. When you order is ready, we will send you a message for you to come and pick it up.
SHIPPING AND DELIVERY
It takes between one and two working days to prepare your order in our warehouse.
Depending on the country of destination and its postal system, the delivery time may vary.
In some countries, it is difficult to keep track of the order via the national postal service.
SHIPPING COSTSDepends on destination. In some countries orders are difficult to track through its national post service. If your country is not here, please contact us!
GLS: 12€ from 5 to 7 working days. Free shipping for orders above 180€.
Portugal, Germany, Austria, Belgium, Denmark, Finland, France, Holland, Italy, Luxembourg.
GLS: 4€ from 2 to 4 working days. Free shipping for orders above 60€.
GLS: 8€ from 2 to 4 working days. Free shipping for orders above 150€.
CORREOS: 20€. Free shipping for orders above 250€.
CORREOS: 13€ from 2 to 4 working days. Free shipping for orders above 180€.
GLS: 25€ from 5 to 7 working days. Free shipping for orders above 250€.
Sweden, Romania, Poland, Slovenia, Slovakia, Bulgaria, Greece, Switzerland**.
** For orders outside of the European Union, Canary Islands, Ceuta, Melilla, Andorra and others, all related fees and taxes will be charged to the buyer in accordance with the applicable legislation. The amount of the invoice in Euros will be considered the declared value for customs purposes. Custom duties are different in every country and must be paid in cash once the order has been received.
Shipping costs related to returns and exchanges will be charged to the customer unless the item is damaged or has been sent in error.
If we have made a mistake, we apologize sincerely. Please send us an email and we will try to sort it out as quickly as possible.
RETURNSYou have 30 days to make returns.
If we have made a mistake, first of all a thousand apologies. Please send us an email and we will try to resolve it as quickly as possible.
1. Go to MY ACCOUNT/ORDERS AND DETAILS (here) and select the order. In DETAILS, indicate the garments you want to return. Once we receive your request, we will send you an email with the instructions.
Once you receive the confirmation email you have three options:
2. DELIVERY OF THE PRODUCTS
2.1 SHIPPING TO OUR WAREHOUSE
Send us your return to:ARROCITO INVESTMENTS SL
c/ Bertran 107 - Local Right
08023 Barcelona, Spain
2.2 PICK UP AT HOME
For your convenience, we can activate and manage the collection of your return* for an additional cost of €5. This amount will be deducted from the total amount of the refund. In this case, the collections will always be effective at the same address where it is recorded that the first shipment was made. You must indicate this on the return form.
*Option only available in the Peninsula.
2.3 RETURNS IN STORE
If you prefer, you can go to one of our stores in Barcelona and deliver the package indicating the order number and the purchase invoice. Once it arrives at our warehouse, we will review it and make the refund within a maximum of 10 working days.
The product must be in perfect condition, unwashed and with a label, preferably in its original packaging. Once your return is received at our offices, the warehouse staff will proceed to assess that the merchandise meets all the requirements to be eligible for reimbursement.
Our company is not responsible for the improper use of any of our products.
The refund of the amount to be returned will be effective within a maximum period of 10 business days.Other return options:
To exercise your right of withdrawal, you must notify us of your decision through an unequivocal statement, as follows:
By postal mail: ARROCITO INVESTMENTS SL, c/ Bertran 107 - Puerta black right, 08023 Barcelona, Spain.
By e-mail: firstname.lastname@example.org
You can use the withdrawal form model that appears below: FORM, although its use is not mandatory. withdrawal.
All our prices are in Euros and include VAT for sales within the European Community. The only additional expense is the shipping fee.
For orders outside of the European Union, Canary Islands, Ceuta, Melilla, Andorra and others, all related fees and taxes will be charged to the buyer in accordance with the applicable legislation. The amount of the invoice in Euros will be considered the declared value for customs purposes. Custom duties are different in every country and must be paid in cash once the order has been received.
All the prices in our store are subject to changes. Special offers are valid until the specified date or while supplies last.