SHIPPING

Shipping costs will be determined at time of purchase according to the final purchase amount and shipping destination.

Orders are shipped by Correos (Spanish postal service) or courier, depending on the shipment method you have chosen.

You can also choose to pick up your order at the store by selecting which of our stores you want us to send your order to. When you order is ready, we will send you a message for you to come and pick it up.

SHIPPING AND DELIVERY

It takes between one and two working days to prepare your order in our warehouse.

Depending on the country of destination and its postal system, the delivery time may vary.

In some countries, it is difficult to keep track of the order via the national postal service.

 

SHIPPING COSTS

Depends on destination. In some countries orders are difficult to track through its national post service. If your country is not here, please contact us! 

Europe: 
GLS: 12€ from 6 to 7 working days. Free shipping for orders above 180€. 
Germany, Austria, Belgium, Denmark, Finland, France, Holland, Italy, Luxembourg.
Spain Peninsula 
GLS: 4€ from 2 to 4 working days. Free shipping for orders above 60€. 

Balearic Islands: 
GLS: 8€ from 3 to 4 working days. Free shipping for orders above 150€.
  
Canary Islands**: 
CORREOS: 20€. Free shipping for orders above 250€.
Andorra**: 
CORREOS: 13€ from 3 to 4 working days. Free shipping for orders above 180€.

Other countries: 
GLS: 25€ from 6 to 7 working days. Free shipping for orders above 250€. 
Sweden, Romania, Poland, Slovenia, Slovakia, Bulgaria, Greece, Switzerland**. 

** For orders outside of the European Union, Canary Islands, Ceuta, Melilla, Andorra and others, all related fees and taxes will be charged to the buyer in accordance with the applicable legislation. The amount of the invoice in Euros will be considered the declared value for customs purposes. Custom duties are different in every country and must be paid in cash once the order has been received.

Shipping costs related to returns and exchanges will be charged to the customer unless the item is damaged or has been sent in error.

If we have made a mistake, we apologize sincerely. Please send us an email and we will try to sort it out as quickly as possible.

EXCHANGES

You can change the size of your article. If you prefer to exchange it for a different garment or colour you must request a refund and make a new purchase.

If you wish to change the size of an item:

1. Check that the new size is available on the online store and send us an email with you order number and the changes you wish to make.

2. We will confirm by email whether the exchange is possible, and we will ask you to ship us the items. Shipping costs are at the customer's expense.

3. Once we receive the items, we will send you the new ones using the same shipping method you had selected in your order, free of charge.

RETURNS

You have 30 days to return a product, provided that the item is in perfect condition, unwashed and with original tag and packaging intact.

If you wish to return a garment please send it to our address, specifying your order number. 

Petit Oh! - Online Store

Calle Bertrán 107, local derecha

08023, Barcelona

Tel. +34 932379244

After we receive and check the returned item, we will refund the money to the credit card originally used for payment or through Paypal. If the payment was made by means of bank transfer, we will require your bank details to make the refund. The shipping fee will not be refunded.

RETURNS AND EXCHANGES AT PETIT OH! PHYSICAL STORES

You have 30 days to return or exchange a product. You must present the invoice for your order and the item must be in perfect condition, unwashed and with original tag and packaging intact. 

If you want, you can return or exchange your orders in one of our two stores in Barcelona. 

If there is a price difference or you wish to return an item, stores cannot provide refunds. 

You will be issued a voucher for the corresponding amount with no expiry date that can only be used in our physical stores. If you wish to use it online, please send us an email to online@petitoh.com

Our company is not liable for the wrong use of any of our products.

PRICES

All our prices are in Euros and include VAT for sales within the European Community. The only additional expense is the shipping fee.

For orders outside of the European Union, Canary Islands, Ceuta, Melilla, Andorra and others, all related fees and taxes will be charged to the buyer in accordance with the applicable legislation. The amount of the invoice in Euros will be considered the declared value for customs purposes. Custom duties are different in every country and must be paid in cash once the order has been received.

All the prices in our store are subject to changes. Special offers are valid until the specified date or while supplies last.